• Sunday, December 22, 2024

Frequently Asked Questions (FAQ)

1. Why can't I connect after reinstalling a KVM VPS?

For VPS with less than 1GB of RAM, installing a standard system template may cause the VPS to fail to boot and result in a kernel panic. This is because standard templates are usually based on complete DVD ISOs, which require higher hardware resources. We recommend using the Debian-cloud image independently created by KuXueYun, which consumes fewer resources and is more suitable for low-memory environments.

2. Why am I not receiving the verification email?

Please try using a different email address, as some email services like Outlook (Microsoft) or iCloud (Apple) may have issues. We recommend using Gmail, QQ Mail, or other email services.

3. Can I fully utilize my hardware resources?

Yes, but please be aware of the type of VPS you purchased:

  • Shared VPS (including KVM and LXC virtual machines): CPU, I/O, and network resources are shared. Long periods of high load may result in limitations. Hard drive and memory resources are dedicated.
  • Dedicated VPS and Dedicated Servers: All hardware resources are fully dedicated, so there is no concern about other users occupying resources.

4. How can I test your network?

Visit our network test page: https://test.kuxueyun.com, where you can perform the following tests:

  • Nexttrace
  • MTR
  • Ping
  • Speed test

5. Where are your servers located?

Our servers are distributed in the following locations:

  • Europe: France, Germany, Finland, United Kingdom
  • North America: Canada, USA
  • Asia: Japan, Hong Kong, Beijing, China

Beijing hosts our own hardware and network, while other regions use servers from well-known international providers such as OVH, Hetzner, and 1Gservers.

6. How long does it take to set up my server?

  • KVM/LXC Servers: Instant setup, activated automatically after purchase.
  • ASN/IP Leasing Services: Manual processing is required; after verifying the information, the service will be delivered.

7. Do products in Mainland China require real-name authentication? What are the port forwarding rules?

Yes—per local laws and regulations, you must complete KYC verification before purchasing. We currently use Alipay’s facial-recognition interface.

For rules related to NAT-mode port forwarding and other settings, please check your account email—you’ll find the complete guidelines there.

8. How do I manage my services?

Through the user panel in the backend, you can perform the following actions:

  • Restart the server
  • Start/Stop the server
  • Reinstall the system
  • View bandwidth and hardware resource usage

9. Do coupons or promotional policies expire?

No, unless stated otherwise. All discounts are lifetime recurring, so you can confidently purchase discounted products.

10. What payment methods do you support?

We support the following payment methods:

  • WeChat Pay
  • Alipay/Credit Card Payments (via Stripe, with an additional processing fee of 3% + $0.3 per transaction)

11. What are the specific features of the Beijing Unicom 9929 optimized model?

International IPv4 network entry optimization:

  • Europe direction: Directly connected to Germany
  • Asia-Pacific direction: Direct connection from Shanghai to Japan and Hong Kong
  • North America direction: Directly connected to Cogent and other providers via Beijing/Shanghai exits

Stability: 24-hour stable connection, minimal network congestion during peak hours

ASN Information: In MTR records, the international exit ASN is AS9929

Looking for more information please visit:  Click here

12. How to add additional Beijing Mobile IPv6 addresses for the Beijing Unicom 9929 model?

You can add additional Beijing Mobile IPv6 addresses via the script provided at https://cdn.kuxueyun.com to address cross-network latency during peak hours. Please note, availability of this service is not guaranteed.

13. How do I use the VNC service you provide?

  • Download a VNC client: TightVNC download
  • Use the IP address and port provided in the backend to connect
  • The VNC password can be modified in the backend

14. How can I get the latest promotional information?

Some promotional information is not publicly released. Please follow the channels below:

15. Are email ports open?

Since we use native IP addresses with excellent unlocking capabilities, in order to maintain the purity of our IPs and the sustainability of unlocking, we block incoming and outgoing traffic on port 25 by default to prevent email abuse.

16. How can I get customized configurations?

We have a wide range of hardware resources. If you have specific needs, please submit a support ticket.

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